Patient Referral Liaison

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Posted On: Tuesday, 14th March 2023
Category: Administrative Support
Department: Medical
Shift: Week Days
Location: Danville
PATHS Community Adult Medical and Adult Behavioral Health Center
336 Old Riverside Drive, Danville, VA 24541
Job Type:
40 Hours per Week
Duration: Permanent

Job Description:

Purpose: Acts as a liaison between PATHS providers and other entities or referral sources. Assist with appointment inquiries while attempting to bridge the care gap and help our providers improve patient outcomes.  Facilitate communication between PATHS’ patients and other Healthcare groups.

Education: High school diploma. Medical office experience preferred. Experience with computer medical office systems, medical terminology, customer service and referral processes preferred.


  • Works independently
  • Excellent communication and out-going, positive interpersonal skills
  • Maintains strong relationships with providers and referral sources
  • Completes referral process requests as needed
  • Assists with scheduling/re-scheduling referral appointments
  • Collects demographic, financial, and medical information as needed


Preferred Skills:


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. Collects and updates pertinent patient information needed to complete/close the referral care gap and enters the gathered information into the electronic medical record.
  2. Obtains referral appointment information from the patients HUB in order to coordinate appointments/care with patient while in the office.
  3. Assists the patients in completing any required/needed forms.
  4. Discusses potential outcomes with providers while the patients are still present for their appointment.
  5. Works in conjunction with the Referral Coordinator as needed.
  6. Answers questions regarding referrals to the best of their knowledge
  7. Assists patients with scheduling referrals: follow ups, reschedules, cancelled and no-shows.
  8. Functions within the HIPAA laws to protect patient information that is protected.
  9. Other duties as assigned.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.